My Capabilities: How I Help Organizations Design More Meaningful Experiences
Customer Experience Strategy & Transformation
I help companies define bold, human-centered CX strategies rooted in what people actually need—and built to make a real difference across teams and touchpoints.
Human-Centered Insight & Research
Through deep listening and thoughtful inquiry, I uncover the emotional and practical forces that shape people’s choices, frustrations, and expectations.
Experience Design & Journey Mapping
Whether mapping a patient journey or prototyping a new solution, I help teams make sense of the messy middle—and design experiences that feel clear, useful, and human.
Brand & Communications Strategy
I craft narratives that connect strategy to story—aligning teams around the why and helping audiences feel seen, understood, and inspired to act.
Org Design & Capability Building
From playbooks to pilot programs, I create the tools and shared practices that help organizations bring experience strategy to life—and keep it going long after the kickoff.
